Interactive Voice Response (IVR) system helps you in automating inbound calls that are repetitive in nature. According to study, 50 percent of inbound calls are repetitive in nature, and do not require an agent's participation. Some of such calls include account information retrieval, flight information, pricing, record updates, new password or pin generation, and transaction processing. The call time for processing such calls can be drastically reduced with a fully automatic IVR solution that serves customers intelligently based on their queries and inputs, thus enabling faster self-service. Your agents can attend to those customers who have specific calling purposes (as opposed to generic queries like account balances), thereby increasing your business productivity and efficiency. Our IVR solution is ideal for self and assisted customer service for inbound and blended processes like customer support and collections. Equipped with IVR designer tool and pre-integrated with our Automatic Call Distributor (ACD), Reporting, Unified Messaging (SMS, Chat, FAX and E-Mail) and CRM solution, the IVR module can be deployed independently or as a component of IntelliContact. And all this comes with low Total Cost of Ownership (TCO), ease-of-use and flexibility.
Allows automatic call routing using DNIS CRM integration.
Offers call-flow designer conferencing facilities.
Option of customization as per the specific requirements.
Allows database integration, DTMF recognition and generation.
Option of PBX integration.
Option of intelligent routing of multiple applications.
Allows run-time change of call-flow.
Interface with E1, ISDN PRI , ISDN BRI, Analog Trunks lines.
Features voice logging
