Financial institutions such as banks, credit card companies, brokerage firms, mortgage and leasing companies, in the wake of the information age and amidst the development of quickly emerging technology, are offering customers and employees services, which make their transactions more efficient, convenient and, therefore, more attractive.Teckinfo s Banking Solutions(Contact Center /Helpdesk solutions) provide an effective link between front and back office operations, making certain that data is available across the organization in departments, call centers and branch offices from any location and at any time day or night.Teckinfo s Banking Solutions offers dedicated Banking Helpdesk Services, which increase the efficiency and convenience of your company, by providing constant live customer support availability 24*7-365 offering a variety of services. including: support for employees and customers, and complete start-to-finish automation of processes ranging from simple financial transactions to credit analysis and account processing. It may be used to provide information, online/Offline verifications, Lead management, Recovery, or conduct more complex transactions such as providing opening information etc.By providing access to information 24 hours a days, 7 days a week apart from improving customer service, call centers also help to lower operating costs as consolidation of operations and Information Technology (IT) typically decreases labor costs.Contact and call centers now provide banks with an opportunity to nurture customer relationships. Supported by integration and productivity tools, call centers have become proactive - rather than strictly reactiveKey Capabilities & BenefitsEasy to use Modular, Scalable & Reliable Comprehensive functionality & feature rich capabilities Multi-level self-service IVR with Speech Recognition & Text to Speech (TTS)Powerful Lead Management Tool Case Management Escalations Unified Agent : Interaction by Voice, Video, Chat, email, SMS and Social MediaReal Time Monitoring and Extensive Reporting Features Task Management with Appointment & Reminders Maximize Productivity & Improve agent efficiency Leverage existing investments, lower TCO Minimize Operating Costs Increase profitability by optimizing efficiency of your people & systems.Enhance user experience across every channel and touch point Inbound calls are routed in efficient and intelligent manner Great customer experience increases customer retention and opportunities to cross sell Optimal use of all staff resources resulting in increased efficiency and profitability
