IVR System
Ameyo's IVR System is a technology that automates interactions with telephone callers. Enterprises are increasingly turning towards the IVR System to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company. Historically, IVR System solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition. IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. Additionally, IVR solutions are increasingly used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities. AMEYO's Interactive Voice Response (IVR) Module allows handling of large call volumes, as well as creation of complex call flows. The IVR/ACD modules enable self- and assisted service for query/dispute resolution, transaction processing, pin retrieval, password/pin generation etc. For the self-service operations, AMEYO's IVR module provides for Text-to-speech (TTS) integration, Automatic speech recognition (ASR) integration, database integration, scripting capabilities, 100% blind recording (with compression and multimedia operations), and E-mail/SMS/Fax integration. Based on latest IP based technology, the technology eliminates the use of expensive propriety hardware, lowering the network infrastructure and hardware costs up to 70%. The modular architecture facilitates seamless scaling by simply adding few processing units (i.e. inexpensive Linux Server machines). With ability to integrate additional generic and process specific features, the IVR system can cater to your current as well as future requirements. Seamless integration with any third-party components (CRM, telephony equipment, third-party software) and multiple-site deployment allow you to scale up your operations without enormous infrastructure investments.
