Maayan Technologies offers reliable Customer Support Outsourcing Services to help businesses deliver fast, consistent, and professional customer experiences across channels. Our trained support teams handle day-to-day customer interactions, issue resolution, and service requests while ensuring your brand voice, SLAs, and quality standards are maintained.
We support inbound customer service, email support, chat support, ticket management, order delivery queries, complaint handling, product/service guidance, technical L1 support, billing support, and escalation management. With CRM/ticketing integration and structured workflows, we improve response times, boost CSAT, and reduce operational load for your internal teams.
Our service is available in flexible models dedicated agents, shared support, or campaign-based and can be scaled up or down based on seasonality and business growth. We ensure strong QA, call monitoring, agent coaching, and performance reporting to deliver measurable improvements.
Key Highlights
Inbound Voice Support (Customer Care / Helpdesk)
Email Chat Support (Omnichannel)
Ticketing CRM-Based Case Management
Complaint Handling Escalation Coordination
Order/Service Request Support Follow-ups
Technical L1 Support + Basic Troubleshooting
SLA Tracking, QA Audits, CSAT/NPS Support
Daily/Weekly Reports + Continuous Improvement
Service Type: Customer Support Outsourcing (L1/L2) | Inbound / Blended (As Required) Channels: Voice / Email / Chat / WhatsApp (Optional) / Social Support (Optional) Support Coverage: Pre-Sales Queries, Order Support, Technical Support (Basic), Billing Support, Complaint Handling, Returns/Refunds Support Shift Coverage: 8x5 / 12x6 / 24x7 (As Per Contract) Languages Supported: English, Hindi, Tamil + Regional Languages (On Request) Industry Focus: E-commerce, Retail, BFSI, Healthcare, Telecom, IT/ITES, Education, Logistics, Manufacturing Customer Type: B2C / B2B / D2C (As Required)
