Certificate in Sales Customer Service(Online / Distance Learning)Course Code: SCS Duration: 3 Months Study Material: EPUB/PDF/CD/Flash Viewer Examination : Online (Multiple Choice Method) Certificate : Delivery by Register Postal with in 10 days from the Successful Completion. Courses Description
All businesses, whether they operate face-to-face, over the phone or by e-mail, should strive to give their customers the best experience they can in order to maintain relationships, status and success. This course aims to provide those who work in the sales customer service industry with the information and skills needed to go above and beyond with the customer service that they provide.Receptionists and front-of-house staffCall centre workersOnline support staffFront-line sales and customer service staff
Trade and self-employed workers The content of the Customer Service course includes:Introduction the importance of customer service, the cost of poor customer service, internal and external customers, customer expectations, going above and beyond.Body Language and Listening your appearance, open and closed body language, creating rapport, eye contact, the importance of active listening, body language and listening over the phone.Communication self-awareness and confidence, politeness, acknowledging needs, positive phrases, avoiding jargon, beginning and ending interactions, communication over the phone.Dealing With Complaints asking questions, admitting to mistakes, being empathetic, complaints over the phone, e-mail complaints, handling abuse, personal safety, what to do next.Evaluating Customer Service social media, mystery shoppers, feedback and surveys, staff training.
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