Service Level Agreement (SLA) Software Development Services

SLA development is a fairly new concept in DoD. STG — at the leading edge of providing these services — has set the standard. We offer complete SLA development between DoD organizations. SLA is a two-way street; we help you develop successful SLAs so that your customers understand the level of service they can expect from you and that you can fully meet their expectations. As always, performance is measured against established metrics.