Upmanyu Haat

Upmanyu Haat is a premier brand specializing in handmade ceramic products that blend tradition with contemporary style. We are dedicated to creating unique, high-quality pieces that reflect India's rich cultural heritage while catering to modern tastes. Our products, crafted by skilled artisans & are known for their elegance, durability, and unique designs. We excel in offering both functional and decorative ceramics, from serving sets to home decor items, each one meticulously crafted with attention to detail. What sets us apart is our commitment to details and delivering products that are not just beautiful, but also meaningful, enriching everyday living with a touch of tradition.

Our Business Policies :-

Order Confirmation:
An order is considered confirmed once we receive 50% of the total order value as an advance payment.

Confirmation Before Packing:
We will share photos or videos of the final products with the client for approval before packing.

Final Payment:
The remaining 50% of the order value, along with packing must be paid before dispatch.

Shipping Payment:
Shipping charges are to be paid by the client.

Dispatch Timeline:
After order confirmation, products will be dispatched within 2–4 working days.
This timeline may vary based on order size and customization requirements.

Shipping Delays:
We are not responsible for any delays caused by the courier or logistics service provider.

No Refunds on Confirmed Orders:
Once the client confirms the order by paying the advance amount, we do not accept mid-process cancellations or offer refunds.

Refund for Damaged Products:
Refunds are only applicable for items that arrive damaged.
A 50% refund for damaged items value will be adjusted in your next order.
To claim this, a clear unboxing video of the master box must be provided within 24 hours of delivery.
We are confident in our packaging style and require video proof for verification.

Missing Product Claims:
Claims for missing products must also include a clear first-time unboxing master box video showing the box’s contents.
If verified, the claim will be adjusted in your next order with us.

Order Cancellations:
Orders cannot be cancelled once placed, as we take proper confirmation from the client before proceeding.

Return Policy
In the event of any packing/dispatch error (including product mismatch or color variation), our liability shall be strictly limited to the value of the products supplied. Courier charges paid to third-party logistics partners are non-refundable/recoverable. In such cases, we may offer return/replacement support; However, any logistics assistance will be provided on a partial/best-effort basis only.

Force Majeure / Unforeseen Circumstances :
In case of any national crisis, government restrictions, raw material shortages, logistics disruptions, or other circumstances beyond our control, production or dispatch timelines may be affected. Such situations will be communicated transparently to the buyer, and we shall not be held responsible for delays arising due to these unforeseen conditions

Please note that all our ceramic products are individually handcrafted by skilled artisans. As a result, slight variations in thickness, shape, size, and color are natural and expected characteristics of the handmade process. Due to this artisanal nature, no two pieces can be exactly the same.
By placing an order with us, the buyer fully acknowledges and accepts these natural variations as a mark of authenticity and craftsmanship, and not as defects.